Etc: google marketing mobile marketing watch mobile phone qr code tech crunch
by Cliffano Subagio
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My Take On People’s Takes On Google’s QR Code Push
So Google made a big push for QR Code usage in the US by sending window decals containing QR Code links to their top 100,000 business listings (via Favorite Places). This effort was covered by TechCrunch (TC) and Mobile Marketing Watch (MMW) among many other tech blogs / news sites out there. For the most part of the articles, they were only a rehash of Google’s original blog post, while the rest contained some original opinions from the authors, and this, along with some short sighted comments, was the part that bugged me.
Let’s start with a paragraph from TC article
Local businesses can also set up coupon offers through their Google directory page, which would turn the QR code into a mobile coupon, and help entice someone standing outside a store to come in: “If you found us on Google, you get 20% off.”
MMW not only copied exactly the same paragraph, but also added
This is where the true benefit lies.
And my take is… Coupon only benefits if you want to attract potential customers not standing outside a store, e.g. if you do a Google search and you find the Google directory page along with a coupon from the said business. On the other hand, if you do want to attract someone nearby your store, surely a large 20% discount or a SALE sign will do a better job than a garble of black and white dots inside a square.
I think the true benefits of having those QR Codes placed on the door of your restaurant/store are
- To convince the potential customers to use your business by exposing them to positive reviews and ratings.
This is why Google only sent the window decals to their top listings, businesses having negative reviews might not be so keen. - To increase the possibility of those (potential) customers revisiting your business by providing them with the address, map, and contact details.
This replaces the traditional role of business cards.
Both points are nothing new, they already exist all along with print media (brochures, business cards) and human interaction (conversation, words of mouth). Brochures and business cards will eventually run out and there’s a limit to the number of people you can reach by talking directly to the person. So you move those content online, in this case as a Google business listing. And what is the easiest way to link you and those online content? QR Code! QR Code is the simplest mechanism to retrieve those content (point and click) and to keep the content with you (as a url bookmark on your mobile phone).